At IndoVed, we aim to provide a seamless shopping experience and ensure that your order reaches you in perfect condition. Below is our shipping policy to give you clarity on how we handle orders and deliveries.

Order Processing

  • All orders are processed within [2-3 business days], excluding weekends and public holidays.
  • Once an order is confirmed, you will receive an email with an order confirmation and estimated delivery date.
  • Please ensure that all the information provided, including the shipping address, is correct at the time of order placement. We are not responsible for delays or delivery failures due to incorrect or incomplete addresses.

Shipping Charges

  • Shipping charges are calculated based on your location and the size of the order.
  • Free shipping is available on orders above [insert minimum order value] within India.

Shipping Methods

We use reliable third-party couriers to deliver your orders. Available shipping methods will depend on your location, and you will be able to select your preferred method during checkout. Our couriers include [insert names of courier partners, e.g., India Post, Blue Dart, Delhivery].

Delivery Time

  • Delivery times vary depending on your location and the shipping method selected.
  • For orders within India, the expected delivery time is usually [3-7 business days].
  • For international orders, delivery times may range from [7-14 business days], depending on the country and customs processing.

Please note that these are estimated times and may vary during peak seasons, holidays, or due to unforeseen circumstances.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the courier’s website.

Shipping Restrictions

  • We currently ship only within India and internationally to select countries. Please check the available shipping countries at checkout.
  • We do not ship to P.O. boxes or addresses outside of our delivery areas.

Customs and Duties (for International Orders)

  • For international shipments, customs duties and taxes may apply depending on your country’s import regulations. These charges are the responsibility of the customer.
  • If there are any additional charges, the customer will be notified by the courier during the delivery process.

Missing or Damaged Items

  • If your order arrives damaged or you believe it’s missing items, please contact us immediately at [Indoved19@gmail.com] or call us at +91 92269 94764 within [48 hours] of receiving your order.
  • We will investigate the issue and ensure that the necessary action is taken.

Address Changes

  • If you need to change your shipping address after placing the order, please contact us as soon as possible. We will try our best to accommodate the changes before your order is shipped.
  • If the address is changed after shipment, additional shipping charges may apply.

Returns & Exchanges

Please refer to our Refund & Cancellation Policy for information on returns, exchanges, and refunds.

Feel free to modify the order processing time, shipping methods, and other details according to your business needs. Let me know if you’d like any further adjustments!

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Cancellation and Refunds

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Here’s a tailored Cancellation and Refund Policy for your website:

Cancellation and Refund Policy

Effective Date: [Insert Date]

At IndoVed, we strive to provide our customers with the best products and services. If you are not fully satisfied with your purchase, please review our cancellation and refund policy below.

Order Cancellation

  1. Cancellation Before Shipment:
    You can cancel your order before it is dispatched. Once the order is dispatched, it cannot be canceled. To cancel your order, please contact us immediately at [Indoved19@gmail.com] or call us at +91 92269 94764.
  2. How to Cancel:
    To cancel an order before shipment, provide your order number and details. We will process the cancellation and refund the amount paid.

Refund Policy

  1. Refund Eligibility:
    Refunds are eligible if:
    • You receive a damaged or defective product.
    • We are unable to fulfill your order due to unforeseen circumstances.
    • You cancel your order before it is dispatched.
  2. Refund Process:
    • For eligible refunds, we will process the refund to the original payment method.
    • The refund will be initiated after verifying the details of the return or cancellation request.
    • The refund amount may take [5-10 business days] to reflect in your account, depending on your payment method.
  3. Non-Refundable Items:
    • Customized or made-to-order items are non-refundable.
    • Products on sale or discounted items are also non-refundable, unless they are damaged or defective.
  4. Partial Refunds:
    In some cases, such as when the product is returned in a used or non-original condition, we may offer a partial refund. This decision will be made on a case-by-case basis.

Returns Process

  1. How to Return:
    If your product is eligible for return, you can request a return by contacting us within [7 days] of receiving the order. We require the following:
    • The product must be unused, unwashed, and in its original packaging.
    • All tags and labels must be intact.
  2. Return Shipping:
    • The customer is responsible for the return shipping costs, unless the product is defective or incorrect.
    • We recommend using a tracked shipping service for returning items. We are not responsible for items lost in transit.
  3. Inspection and Refund:
    Once the returned item is received, we will inspect it for eligibility. If the item meets the conditions for a refund, we will process the refund.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, you must return the original item and place a new order for the replacement product.

Late or Missing Refunds

If you have not received a refund after the expected processing time, please first check your bank or payment account. If there is still no refund, please contact us at [Indoved19@gmail.com].

Exceptions

We reserve the right to refuse a refund or cancellation request in cases where:

  • The product has been used, washed, or altered.
  • The product is returned after the allowed time frame.
  • The product is damaged due to misuse or mishandling.